At Dementia Partnered Care, we are committed to maintaining the highest standards of confidentiality. This policy outlines how we handle the information you share with us, ensuring your trust and privacy are respected.

 

How We Handle Your Information

We adhere to the principle of data minimisation, meaning we collect and retain only the information necessary to provide our services. This includes:

• Session Notes: Notes taken during a session are not kept. Instead, we create a brief report containing only essential details to ensure continuity of care. This is done at the end of each session, allowing a maximum of 24 hours between the end of the session and the destruction of the notes. Until destruction, notes will be kept in a locked place for safety.

 

Data Retention

Your data is retained for seven years from the date of your last session or until the closure of our practice, whichever occurs first. After this period, all personal information will be securely deleted.

 

Exceptions to Confidentiality

While we are committed to safeguarding your privacy, there are rare circumstances where we may need to disclose information, including:

• Legal Obligations: If required by law or a court order.
• Risk of Harm: If we believe there is an immediate risk of harm to you or others.

In such cases, we will always aim to discuss the matter with you first (where possible).

 

Sharing Sensitive Information

We always encourage you to consult a licensed medical professional before booking an appointment. Florence Tyloo is not responsible for any matter related to diagnoses or medical treatment. The services provided at Dementia Partnered Care are no substitute for medical consultation, diagnosis and treatment. 

During our sessions, you may choose to share sensitive or personal information, including health-related details. While this is entirely voluntary and may enhance the effectiveness of our work together, you are under no obligation to disclose anything you feel uncomfortable sharing. We respect your right to withhold any information at your discretion.

If you choose to share sensitive data, please know that we handle it with the utmost care, in line with UK GDPR requirements.

 

Secure Handling of Data

To ensure the safety of your information, we use secure third-party platforms:

• Website domain: Webador (for privacy policy click here)
• Google Workspace: For emails and telehealth calls (for privacy policy click here)
• Zanda Health: For booking, data management, billing, and session notes (for privacy policy click here)
• Stripe: For payment processing (for privacy policy click here)

These providers adhere to stringent data protection standards. For more details, please review their privacy policies.

 

Your Rights

You have the right to:

• Be informed of how your data is being used. Please see this document and the privacy policies of third parties. Should you have additional questions, please feel free to email me using the company’s email. 
• Access your personal data.
• Request deletion of your data, subject to legal or contractual obligations.
• Refuse to share any information you are uncomfortable disclosing.
• Ask for your personal information to be transferred to yourself or another company. 
• The right to refuse the processing of your data. 
• Withdraw consent for data processing at any time.

To exercise your rights or discuss any concerns, please contact me directly using the company’s email. I am here to support you and ensure your information is handled responsibly and respectfully.

 

Thank you for trusting Dementia Partnered Care. Your privacy and confidentiality are at the heart of what we do.